Installation & Commissioning
We support the installation of new devices, printers, computers and infrastructure components in the corporate environment.
Services
Technical Support
We offer a fast service approach for installation, maintenance, repair, remote support and warranty tracking.
After-sales service
We treat technical support not only as intervention, but as a tracked service model.
Truva Buro manages corporate device and infrastructure needs from installation to maintenance and warranty tracking with a visible, planned and well-communicated model.
On-siteField support plan
RemoteFast preliminary analysis
WarrantyProcess coordination
Support Flow
Request receivedDevice and need information
Being analyzedRemote / on-site assessment
Solution is being trackedService and warranty coordination
Support scope
Corporate service information.
Not every request has the same urgency or structure, so we separate support into installation, maintenance, fault, on-site service, remote support and warranty tracking.
Periodic Maintenance
We track maintenance needs in a planned way so devices work more efficiently and sustainably.
Fault & Repair
For fault requests, we manage diagnosis, routing and solution steps with corporate communication.
On-site Service
We provide on-site inspection, installation, maintenance and technical guidance support for field needs.
Remote Support
For requests that can be resolved quickly, we provide remote guidance, preliminary analysis and user support.
Warranty Tracking
We regularly coordinate warranty processes with manufacturer and service channels.
How does it proceed?
We record the request, route it to the right channel and track the result.
In technical support, the key issue is not only producing a solution but ensuring the organization knows the current stage.
Request Record
The need, device information and current status are clarified.
Preliminary Analysis
It is evaluated whether the request can be resolved remotely or on site.
Routing
The appropriate team, service channel or manufacturer process is determined.
Tracking
Solution, warranty and information steps are regularly tracked.
Support request
Create Technical Support Request
Let us clarify your technical support needs together.
Send your request to our team for installation, maintenance, fault, warranty or corporate service needs.